Streamline your team’s ongoing stock media needs.

What is the subscription library?

Our subscription library is a selection of high quality Elements, hand-picked from our MotionElements marketplace, to provide you with affordable subscription plans.

Elements available for download from subscription, are indicated with our subscription icon .

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Licensing

• Are Elements in the subscription plan all Royalty-Free?

  Yes, all our Elements in our marketplace including those in our subscription plans are Royalty-Free. Buy once for unlimited worldwide use - in unlimited projects.

• Can I use the Elements that I have downloaded after I cancel my subscription?

  Yes. Once you have licensed the Elements, the license is permanent. You can continue to use the Elements regardless of your subscription status, even after you have cancelled your subscription.

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Purchase & Billing

• What is Auto-Renew?

  Once you are an active subscriber, your subscription automatically renews as long as your billing information is valid and you have not cancelled.

  Our subscription plans automatically renew monthly or annually, depending on the billing period selected. If you do not wish to renew your subscription, please unsubscribe before the end of your billing period.

• How can I purchase?

  To purchase a subscription plan, first, sign up for a free account with us. Next, decide if the monthly or annual plan works best for you based on your usage pattern. Then, select the corresponding media types you require and pick the subscription plan best suitable for the number of downloads you require within a month.

• Can I get a receipt with my company’s name and particulars?

  Yes, you will be able to issue a receipt with your company’s name and particulars. Please check our Help page for more details.

• Can I subscribe to multiple subscriptions at the same time?

  Yes, multiple subscriptions are possible for different media types. For example, if you currently have a “Music, AE, PR” subscription, you can choose to add on a “Video, Motion” subscription (which is a different media type).

• How will I be billed for my subscription?

  To ensure uninterrupted service, our subscription plans automatically renew monthly or annually, depending on the billing period selected. Billing date is the same date that you enrolled in your subscription plan. For example, if you enrolled for the monthly plan on Jan 10, then your subsequent billing date would be on the Feb 10.

  Only credit card payment via Stripe is available for subscription plans.

• Do you store my credit card details?

  No. We take security seriously. We do not store any of your credit card details. Your credit card is handled by our PCI compliant payment processor, Stripe.

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Account Management

• Can I cancel my subscription?

  Yes, you are free to cancel your subscription at anytime to avoid future payments.

  Canceling your subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be prorated based on cancellation date.

• Once I cancel my subscription, can I still use the unused downloads in my account?

  Yes even after you cancel your subscription, you’ll still have access to your unused downloads until the end of your billing cycle. Please remember to use up all your downloads before the end of your billing cycle - any unused downloads will be forfeited after that.

• Can I refund the Elements I downloaded from the Subscription Plan?

  Our 30-day refund policy applies to all Elements downloaded from the subscription plan as well. If there is a problem with your download, for example, if your Element is corrupted or not according to stated specifications, contact us with details.

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Others

• When will my number of downloads be reset?

  Your downloads quota will reset on the same day each month. For example, if you had subscribed to a monthly plan on Jan 10, your downloads quota will reset Feb 10. A different customer subscribed to that same plan starting on Jan 15 will have the downloads quota reset Feb 15.

  If the day of subscription falls on the last day of Jan, your downloads quota will reset on the last day of the following month. For example, a subscription starting on Jan 31 will reset on Feb 28 (or Feb 29 in a leap year), then Mar 31, Apr 30, and so on.

• Do unused downloads rollover to the next month?

  Each month you can download your chosen number of downloads with no daily download limits. Unused downloads do not roll over to the next month. Any unused downloads will expire on the plan's monthly renewal date.

• How can I download Elements not available within my subscription plan?

  If you need an Element that is not available for download within your subscription plan, you can always download it with credits or purchase it on-demand at our marketplace.

• I am a MotionElements member. Can I use my existing credits to pay for the subscription plan I want?

  No. Purchase for subscription plans can only be made by credit card payment via Stripe.

• I am a MotionElements member. Can I purchase subscription plans if I have already purchased Credits?

  Yes of course! You can concurrently subscribe to subscription plans that you require on top of any credit packages already purchased.